Front Office Receptionists play a critical role in the hospitality industry, serving as the first point of contact for guests in hotels. They are responsible for creating a positive first impression and providing exceptional customer service to ensure guest satisfaction. In this blog post, I will provide an in-depth overview of the Front Office Receptionist job description in a hotel. And the key responsibilities, skills required and the qualities that make a great Front Office Receptionist. Whether you are interested in pursuing a career in the hospitality industry or are simply curious about the role of Front Office Receptionists, this post will provide valuable insights into this important job.
Who is Receptionists in Front Office?
Receptionist is the first person to come in contact with guests at the time of their arrival, so she is an important bearer of the hotel’s image. The basic function of a receptionist is to receive guests and answer their queries.
The primary goal of this position is to create a positive and welcoming experience for all guest.
Duties and Responsibilities of Receptionists in Hotel
- Greet guests on their arrival.
- Politely confirm the details of guests with confirmed reservation.
- Complete the registration formalities of guests with confirmed reservation.
- Check the availability of rooms in case of walk in guests.
- Assign rooms and call the bell boy to escort guests to their rooms.
- Use up-selling techniques to sell higher category rooms and also to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department.
- Notify housekeeping of all check outs, late check outs, early check ins, and special requests.
- Process guests’ check out requests.
- Post all the credit charges to the guest folios.
- Process requests for safe deposit boxes according to the house policy.
- Provide administrative support to other departments as needed.
- Process reservation requests of guests if directed by the reservation section.
Qualification required
High school diploma or equivalent is typically required.
Some employers may prefer candidates with a college degree or vocational training in administrative support, hospitality, or a related field.
Skills required for Front office Receptionist
- Excellent communication skills required means both verbal and written.
- Strong interpersonal skills and the ability to interact with a wide range of people, including clients, visitors and guest.
- Good organizational and time management skills.
- Proficiency in basic computer skills, including knowledge of word processing, spreadsheets, email and most important is Excel.
- Familiarity with office equipment such as copiers, scanners, and fax machines.
- Attention to detail and the ability to handle multiple tasks simultaneously.
- Professionalism and a positive attitude.
- Previous experience in a receptionist or customer service role may be preferred but is not always required, as some employers may provide on-the-job training.
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Frequently asked questions
What is the salary for Front of Receptionist?
The salary for a Front Receptionist can vary depending on several factors, such as location, industry, years of experience, and company size. In the United States, the average salary for a Front Receptionist is around $30,000 to $40,000 per year, according to salary data from Glassdoor and PayScale.
In India is ranges from around ₹98,000 to over ₹300,000 per yea according to PayScale data.
What makes a good Front Desk Receptionist?
Excellent communication skills – A Front Desk Receptionist must be able to communicate effectively and professionally with clients, customers, and colleagues. They should have a friendly and approachable demeanor, be able to listen actively and attentively, and be able to convey information clearly and concisely.
Strong organizational skills – A Front Desk Receptionist is often responsible for managing multiple tasks simultaneously, such as answering phone calls, greeting visitors, and scheduling appointments. They should have strong organizational skills to keep track of their responsibilities and ensure that everything is completed on time.
Attention to detail – A good Front Desk Receptionist pays attention to the details of their job, such as ensuring that all client information is accurate and up-to-date, scheduling appointments correctly, and maintaining a tidy and organized reception area.
Positive attitude – A positive and friendly attitude is essential for a Front Desk Receptionist. They should be able to remain calm and courteous even in challenging situations and should strive to make a positive impression on clients and customers.
Technical skills – A Front Desk Receptionist should be comfortable using basic office software, such as Microsoft Office, and should have experience with phone systems, email, and other communication technologies.
Adaptability – A Front Desk Receptionist must be able to adapt to changing circumstances and handle unexpected situations with ease. They should be flexible and able to multitask effectively, even under pressure.