Front office Cashier Job Description in Hotel

Job description of Front office Cashier
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A hotel Cashier collects money from guests for their lodging and any other charges they may incur during their stay, including food and beverages, room service, and telephone or computer charges. Financial transactions that take place at the reception

Job description of Front office Cashier

Job Title Front Office Cashier
Reports to Front Office Manager / Chief Accountant
Responsible for Operates Front Workplace in hotel

Duties and responsibilities of a cashier

Keeps records of all guests with a high balance.

Review and track all outstanding invoices. Handle payments. Transfer guest payments to other accounts as needed.

Complete the guest checkout process.

Settle the guest’s account.

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Proper handling of cash settlement procedures, travelers cheques, credit and debit cards.

Make discount adjustments.

Cash settlement at the end of the shift.

Manage lockers.

Foreign currency exchange

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Obtains the house bank and keeps it balanced

Opens the guest folio

Make all charge entries in the guest bill.

Help distribute month-end reports as directed by account or front desk managers.

Operates Front workplace

Attend daily briefings

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Equipments and tools used by front office cashier

Computer with PMS

Laser Printer

Folio Bucket

Credit card imprinter/ EDC Machine

Safe vault/ Cash drawer

Safe deposit lockers for guests

Cabinets to keep files

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Skill required

Good mathematical skills are needed for this job

Client Service skills are required for this job

Also needs ability to work well with other departments of hotel.

If customers have queries or considerations regarding charges on their bills, the hotel cashier ought to be competent in addressing them to their satisfaction

Education

No special educational requirements, some employers prefer applicants with a high school diploma or equivalent

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