A hotel Cashier collects money from guests for their lodging and any other charges they may incur during their stay, including food and beverages, room service, and telephone or computer charges. Financial transactions that take place at the reception
Job description of Front office Cashier
| Job Title | Front Office Cashier |
| Reports to | Front Office Manager / Chief Accountant |
| Responsible for | Operates Front Workplace in hotel |
Duties and responsibilities of a cashier
Keeps records of all guests with a high balance.
Review and track all outstanding invoices. Handle payments. Transfer guest payments to other accounts as needed.
Complete the guest checkout process.
Settle the guest’s account.
Proper handling of cash settlement procedures, travelers cheques, credit and debit cards.
Make discount adjustments.
Cash settlement at the end of the shift.
Manage lockers.
Foreign currency exchange
Obtains the house bank and keeps it balanced
Opens the guest folio
Make all charge entries in the guest bill.
Help distribute month-end reports as directed by account or front desk managers.
Operates Front workplace
Attend daily briefings
Equipments and tools used by front office cashier
Computer with PMS
Laser Printer
Folio Bucket
Credit card imprinter/ EDC Machine
Safe vault/ Cash drawer
Safe deposit lockers for guests
Cabinets to keep files
Skill required
Good mathematical skills are needed for this job
Client Service skills are required for this job
Also needs ability to work well with other departments of hotel.
If customers have queries or considerations regarding charges on their bills, the hotel cashier ought to be competent in addressing them to their satisfaction
Education
No special educational requirements, some employers prefer applicants with a high school diploma or equivalent
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