What is the Sleeper meaning ?
In the hotel industry, a “sleeper” in front office typically refers to a guest who checked in into a hotel room but spends little or no time in the room during their stay. The term is often used by hotel staff to describe a guest who appears to have checked in simply to get some sleep and then quickly departs, without using any of the hotel’s other amenities or services.
Hotels often use occupancy rates as a key performance metric, so sleepers can be seen as less desirable guests because they do not contribute to the hotel’s revenue streams beyond the cost of the room. However, sleepers can also be valuable in that they help to fill empty rooms and contribute to overall occupancy rates.
What is Skeeper meaning
The term “skipper,” in front office which is a status given to a guest who has checked out of the hotel without paying their outstanding balance or making any arrangements to settle their account.
This can happen for a variety of reasons, such as the guest running out of funds or intentionally avoiding payment. When a guest is marked as a skipper, the hotel will usually take steps to collect the outstanding balance, such as contacting the guest and/or pursuing legal action.
It’s important for hotels to track skipper status accurately, as it can have a significant impact on their financials. Additionally, hotels may share skipper lists with other hotels to prevent the same guest from skipping out on payment at multiple locations.
What is the Difference between Sleeper and Skipper
Generally the terms “sleeper” and “skipper” are used in the hotel industry for refer to different statuses of guests.
A sleeper is a guest who has check in into the hotel and is occupying a room, but has not yet checked out In other words, they are currently staying at the hotel and may still have a balance owing on their account.
If we talk about the term , a skipper is a guest who has already checked out of the hotel but has left without settling their account or making arrangements to do so. This means that the guest has already departed from the hotel, but still owes money for their stay.
In conclusion, a sleeper is a guest who is still checked in, while a skipper is a guest who has already checked out but has not paid their balance.
How to avoid Skippers in the hotel
To avoid Skippers in your hotel you can follow these following things
Implement a strict check-in process – Ask for a credit card or cash deposit at check-in to ensure that the guest has the ability to pay for their stay.
Verify guest identity – Make sure that the guest’s identification is checked and recorded to help prevent fraudulent activity.
Monitor guest behaviour – Be aware of guests who appear to be avoiding staff or hiding their face, as they may be attempting to leave without paying.
Use technology – Implement an electronic door locking system that can track guest entry and exit, and use CCTV cameras to monitor the hotel’s public areas.
Train a staff – Train hotel staff to be aware of suspicious behavior and to report any concerns immediately.
Follow up – Ensure that guests are aware of their outstanding bill before they leave and follow up with any unpaid bills after they have left.