Guest supplies / Hotel amenities include all the items that are conducive to the guest’s material comfort and convenience.
They are sub-divided into
- Amenities of Guest
- Essentials items of a Guest
- Guest Expendables
- Loan items.
Many hotels follow a common pattern in placement of guest supplies in their guestrooms.
- In the Bedroom
a) Behind the Door
The following items placed here:
A DND card
Please make my room card
A detailed map of fire exits is ideally affixed behind the door.
A notice reminding guests of the safe-deposit facilities at the cashier’s desk.
b) At the writing table
A guest stationary folder with monogrammed note papers.
post cards with the hotel’s picture
guest comment forms are placed on the table.
Pen & Pencils
Tent Cards (giving information about special events)
A candle, a candle holder, and a match box.
The hotel brochure
A wastepaper basket next to the writing table, on the floor
A chair with backrest is placed in front of the writing table.
c) On the Bedside table
The telephone and Services directory
A note pad and a pencil are placed beside the phone.
A local telephone directory is placed on the lowermost shelf of the bedside table. In the same location, The Bible, The Gita, or The Quran may also be placed.
A channel music panel may be affixed to the bedside table.
A bedside lamp is placed on the bedside table. (If there are two tables, there may be two bedside lamps.)
A flask on a tray, with two glasses, may be kept beside the bed on the bed side lamp.
d) On the coffee table
An ashtray and a matchbox are placed on the coffee table.
The house magazine or some tourist magazines, and a newspaper are also neatly arranged on the coffee table.
The room service menu is placed on the coffee table.
A letter of greeting signed by the general manager, wishing guests on special holidays or feasts, may be placed on the coffee table.
e) In the drawer and cupboard
These are usually found in the wardrobe or chest of drawers, or else sometimes in a nightstand drawer.
A sewing or mending kit (a ‘Dutch wife’) is placed in a drawer.
Laundry bags and a list of laundry facilities and charges.
A few plastic utility bags may also be placed in the wardrobe for guests to keep their shoes or wet swimming suits in, or to use for other purposes.
Clothes hangers are hung on hooks or a hinging rod inside the cupboard.
The guestroom safe is usually affixed inside the cupboard.
f) Below the luggage Rack
The luggage rack usually has a lower shelf for guests to keep their shoes on.
The shoe mitt or a shoe kit may also be placed on this shelf.
g) At the dressing table
Combs and brushes are placed in the dressing-table drawer.
An upholstered stool is placed under the dressing table.
h) On the Bed
Ideally, there is nothing place on the bed but sometime Small gift, box of Chocolates placed on the pillows as a part of Turn down service.
A mattress, with a mattress protector on it.
Bed sheets, night spread, pillows with pillowcases, blankets, a bed spread.
i) In the television cabinet
This is where you would find the television, usually one equipped with a satellite network, and the remote control.
j) In the Minibar
Mineral water bottles
Beverages such as liquor and soft drinks
k) On the mini-bar cabinet
A tray with tea bags and sachets of coffee powder, milk powder, sugar , a couple of cups, saucers, and spoons.
A kettle and/or coffee maker/
An ice bucket
l) In the sitting area
An occasional table
A sofa and two easy chairs
- In the bathroom
a) On or near the vanity unit
Moisturizers and Cologne
Aftershave lotion and Bath gel
Shower caps and gargle glasses
tissue box, razor blades, dental kit, and shaving kit.
A mirror mounted on the wall with appropriate lighting facility
A sani-bin beside the WC or under the vanity counter.
b) On the towel rack
Bath towels and bath sheets on the towel rack.
Hand towels and face towels
A bath mat.
These are Hotel amenities we place at different location at the hotel.