A hotel cancellation policy is a set of rules and guidelines established by a hotel regarding cancellations, refunds, and no-shows. The policy outlines the conditions under which guests can cancel their reservations without penalty and the fees or charges that may be applied if they do not.
Cancellation policies can vary widely depending on the hotel, the room rate, and the booking channel used. Generally, the more restrictive the policy, the lower the room rate, and vice versa.
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