Guest supplies / Hotel amenities include all the items that are conducive to the guest’s material comfort and convenience. They are sub-divided into Amenities of Guest Essentials items of a Guest Guest Expendables Loan items. Many hotels follow a common pattern in placement of guest supplies in their guestrooms. In the Bedroom a) Behind the …
There are primarily four types of guest complaints that employees in a hotel come across: Technical/Mechanical Complaints Service related Complaints Attitudinal Complaints Unusual Complaints 1. Technical/Mechanical Complaints These complaints relate to the malfunctioning of hotel equipment or a set of guest supplies provided by the hotel. These may be due to problems with the air-conditioning, …
Handling the Keys it is most important factor in hotel. Generally Housekeeping and Front office department responsible for key control. So the in this article we will discuss different types of keys in hotel and their control. Different types of keys in Hotel Emergency Key Master Keys Guestroom Keys Supply Keys Card Keys 1. Emergency …
In India Classification of Hotels on the basis of Star System is given by central government committee (HRACC) the member of HRACC include Officials from central and state Tourism ministry Member of FHRAI Member of HAI Member of IATO Member of TAAI Principals of IHM Member of IHHA Above all HRACC members categories hotels into …
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